Return & Exchange Policy

Last updated October 27, 2020

All purchases may qualify for a return or exchange within fourteen 14-day from the date of receiving the item(s). Customers may exchange an item for a different colour or size, and of equal value only.

The item(s) must have at least 75% content with original packaging. For refund processing an invoice / receipt need to be attached upon return.

Please submit your request at Product Returns and it will be reviewed by Walch Malaysia or BTC Trading. We will arrange to pick up and re-send the item at no charge if it is manufacturing fault. For exchange or other reasons of return, the shipping charges will be borne by customer.

We reserve the right to replace with a new item of the same original order or refund via e-voucher. Shipping charges are not refundable.

If returning an item that qualified you for a free gift, please include the free gift with your return. If you choose to keep the free gift, you will be charged for its value.

If you have any questions concerning our return policy, please contact us at:

MALAYSIA HQ

OUJI SEIYAKU (M) SDN. BHD.
Unit K03-09-8 Tower 3, UOA Business Park,
No 1, Jalan Pengaturcara U1/51A, Seksyen U1
Shah Alam, Selangor 40150
Malaysia
+60350323805

OFFICIAL DISTRIBUTION PARTNER

BTC MARKET TRADING SDN BHD
Lot 8021, Jalan 4D Kampung Baru Subang,
No 1, Jalan Pengaturcara U1/51A, Seksyen U1
Shah Alam, Selangor 40150
Malaysia
+60378325819
[email protected]

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